Help Center

Help Center

Below are frequently asked questions, you may find the answer for yourself

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at [email protected]
All personal information that are used to identify any individual such as a first and last name, home address, email address or other contact information keep in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your order for bill. Maybe it is used to provide a more pleasant shopping experience
We guarantee that your personal information is protected. We store your info in secured server.Moreover, SSL is used for checkout process to keep your billing info safe. No credit card info issaved on our system. We don’t share your personal information with any other third parties.
Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.
Yes. Please ensure your representative has the tracking number and a signed copy of your ID.
Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, go to https://www.obiwezy.com/returns
You can cancel your order by ​contacting our Customer Service.
Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Obiwezy. Please contact us if you think a product listed on our website does not meet these standards.

You can choose from the different payment methods available on Obiwezy. Please find below the list of available payment methods:

  • Bank Transfers to the provided Obiwezy Enterprises accounts
  • POS machines available in our different centers.

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

You may receive items in your order separately depending on the duration of processing, we ship as quickly as items become available.

Shopping on Obiwezy is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'Buy Now' to add this product to your cart
  • Click on 'Cart' in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement.